1324474 Ontario Ltd DBA, Ontario Coachway, (the vendor) Terms and Conditions of service and sale.
CANCELLATIONS; 48 hours prior to pick-up time a confirmed reservation will be fully refunded except for a $30 admin fee. Between 24 to 48 hours a 50% refund and less than 24 hours no refund shall be given. Passengers failing to arrive at the advised pick-up point or finding alternative transportation will not receive a refund. One-way journeys commencing at any airport are payable in full at time of reservation and are not refundable. Fares quoted are as advised and must be within a 5Km radius of the origin city center otherwise additional mileage charges will apply.
Any booked (pre-arranged) passenger cancelling the same day, or not at the address of confirmed pick-up and not at Predetermined location upon their arrival will be considered a NO SHOW. NO SHOWS will be charged full rate, there is NO REFUND as we have dispatched a driver and a vehicle with reserved seating for you.
Please note that Ontario Coachway Airport Service DOES NOT TRACK FLIGHTS.
We are not responsible for delayed or early flights. If your flight is delayed and you do not meet the scheduled service on time, you will be placed on the next available service for a transfer fee of $25.00 per person. Next day service (after Midnight) is an additional Fare.
If you are delayed in customs, waiting for luggage and/or there is an “off boarding” issue….please call the office and a leave message (613-968-2058) during regular business hours Monday to Friday 08:30am to 04:30pm. After hours and weekends, please phone or text the on call at 613-920-2185
It is the passenger’s responsibility to monitor and inform the office of ALL flight arrivals and departures regarding cancellations or delays. If after business hours please leave a message on the service.
Passengers are responsible for providing correct flight information, dates and times. Along with the proper address for all applicable fares, if the city or town is incorrect and there is a rate change, you will be charged the difference.
Ontario Coachway will not assume responsibility for claims, losses or costs resulting from injury, accident or death, damage to property as well as loss or delay of property or any inconvenience from; 1) acts of omission of any party 2) mechanical breakdown 3) government actions including epidemic/pandemic restrictions 4) labour disputes 5) weather conditions 6) road traffic accidents and road construction 7) force majeure.
It is the responsibility of the customer to ensure they have read the terms and conditions herein and ensure they understand the arrival procedures at Pearson as advised verbally and at the time of booking and by email 2 days prior to travel. Also on our website, at www.ontariocoachway.com.
It is also the responsibility of the customer to ensure they are ready to leave at the agreed pickup time as advised by the driver prior to pick up, failure to do so may result in the passenger not travelling with Ontario Coachway and no refund will be given.
Ontario Coachway reserves the right to refuse travel, without refund, to any person whose behavior is judged to be detrimental to the safety, harmony or comfort to other passengers or the driver.
Departure from any location may be 4 to 7 hours prior to flight to account for weather conditions and/or the location of other passenger pickups.
Where the return journey is missed due to delayed, missed or cancelled flights, the following fees will be required in the event passengers can be transferred to another vehicle same day: $25.
In the event no service is available that day, passengers transferred to the following day (after midnight) will be required to pay a further additional single journey fare or elect a “Private” vehicle at additional cost and forfeit the original fare, subject to availability.
It is the responsibility of all passengers to advise Ontario Coachway of any delays or cancellations to ensure transport may be provided as required. No guarantees can be given under these circumstances as prescribed.
Ontario Coachway reserves the right to change reservations times and vehicles based on travel timings, weather or force majeure.
Wait times for transportation from the airport may be up to 4 hours or more due to delayed arrivals, weather, shuttle utilization or force majeure.
For private service arrivals, should your flight be delayed, up to 1½ hours after originally scheduled arrival time., any additional holdover time by the driver is $25 per half hour for vans and $50 for busses.
ETR 407 highway is not used by Ontario Coachway, however this may be requested to the driver upon payment of $60 cash (busses $80).
Private charters and tours must be fully paid 7 days prior to the day of travel.
Accepted Methods of payment; Visa, AMEX, Mastercard & Etransfer
(Cheques by prior arrangement only subject to $50 return fee)
Luggage allowance is as follows;
1st standard checked bag and standard carryon (must be able to sit on lap or in front of your feet) are included in the fare. If 1st standard checked bag is over 50lbs or exceeds the 62” when you total (length + width + height) is an additional $15.00.
2nd standard checked bag is an additional $20.00. 2nd oversized checked bag is an additional $35.00
Golf bags are an extra $25.00 per piece, per direction.
Any extra luggage is additional as per direction above and does require advance notice.
Ontario Coachway Airport Service must be notified of any extra or oversized luggage per direction at the time of booking so the proper sized vehicle will be assigned for the trip. If you have more than the allotted luggage at pickup time, Ontario Coachway reserve the right to refuse any extra luggage that has not been pre-arranged, during your booking or confirmation.
For safety reasons any passenger’s luggage weighing more than 60 lbs., must aid the driver in both the loading and the unloading of such luggage.
Ontario Coachway Airport Service will not be liable for lost baggage as it is the responsibility of the passenger to identify their luggage to the driver. It is the passenger’s responsibility for their belongings, check your seat for any belongings as you leave the vehicle.
Please check with your airline regarding their luggage allowances as each airline policy may differ.
*Space is limited all extra or oversized luggage must be pre-arranged. Ontario Coachway reserves the right to refuse any excess or overweight luggage that has not been pre-arranged.
Carry On: Small bag, purse, computer bag. Must be able to sit on your lap or by your feet
Standard Checked Bag: 50 lbs (23 kg), 62 inches (158 cm) when you total, length+width+height
Oversized Bag: weighing more than 51 lbs (32 kg) PLUS, is considered oversized
Any damage or illegal actions resulting from passenger’s disregard or negligence will result in fines and/or costs and they will become the responsibility of the passenger.
Please note that emails are only read during business hours. Refer to Contact Us .
Online bookings are not confirmed until a agent from Ontario Coachway has given you a Confirmation Number. The booking ID is not a confirmation.
For overnight Charters, the driver’s accommodations, meals, tolls & parking supplied by clients.