CANCELLATION POLICY DURING THE COVID 19 CRISIS
Please note that all confirmed bookings are non-refundable.
Confirmed means, when the booking is taken and the confirmation and tickets along with policy attachment herein are emailed to you.
All Fares are inclusive of Carbon Tax, fuel surcharge & Airport fees
Any changes to a confirmed booking will incur a $30.00+hst fee
Late airline arrivals may attract additional fees. No shows will not be refunded.
It is the responsibility of the passenger to ensure Ontario Coachway is advised of any changes in flights arrival times or cancellations so we may assist in reassigning your travel home.
Masks must be worn when in the vehicle
For Shared Rides – Pearson currently has been experiencing delays due to Luggage. Wait times for transportation from the airport may be up to 3 hours or more due to delayed arrivals, weather, shuttle utilization or force majeure.
*For international travel only: due to restrictions and Covid 19 testing at the airport, there maybe excessive wait times. As per our Terms and Conditions, the first hour is included with the fare anytime after that is $20.00+hst/hour for a minivan and $40.00+hst for a large van.